Cisco rtmt download windows 10.Cisco Unified Real-Time Monitoring Tool

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

The Cisco Unified Real-Time Monitoring Tool, which runs as a client-side application, monitors the real-time behavior of your system components.

Even when Unified RTMT is not running as an application on your desktop, tasks such as alarm and performance monitoring updates continue to take place on the server in the background.

Monitor a set of predefined management objects that monitor the health of the system. Generate various alerts, in the form of email messages, for objects when values go above or below user-configured thresholds. A single copy of Unified RTMT that is installed on your computer lets you monitor more than one server or more than one cluster at a time.

For example, you can monitor all of the following entities:. Note Even when Unified RTMT is not running as an application on your desktop, tasks such as alarm and performance monitoring updates continue to take place on the server in the background.

Unified RTMT allows you to perform the following tasks: Monitor a set of predefined management objects that monitor the health of the system. View syslog messages in SysLog Viewer. Work with performance-monitoring counters. For example, you can monitor all of the following entities: A Unified Communications Manager product on one server. A server on a cluster to monitor the health of the cluster.

Services, Servlets, and Service Parameters on the Server. Note Even when RTMT is not running as an application on your desktop, tasks such as alarm and performance monitoring updates continue to take place on the server in the background.

X does not support Cisco Unified Presence 7. Step 2 Click Find. Step 3 Perform one of the following actions:. Step 4 Download the executable file to your preferred location. Step 5 Perform one of the following actions:. To install the Windows version, double-click the RTMT icon that displays on the desktop or locate the directory where you downloaded the file and run the RTMT installation file.

The extraction process begins. Step 6 Click Next. Step 7 Click Yes to accept the license agreement. Step 8 Perform one of the following actions:. Select the location where you want to install RTMT. If you do not want to use the default location, click Browse and navigate to a different location. Click Next. Step 9 Click Next. Step 10 Click Finish to complete the installation.

When you use the RTMT, it saves user preferences and downloaded module jar files locally on the client computer. The system saves user-created profiles in the Cisco Unified Presence database, so you can access these items in RTMT after you upgrade the tool. Step 4 Download the executable to your preferred location. Step 7 Because you cannot change the installation location for upgrades, click Next. Step 8 Click Finish. Do not click Cancel when the Setup Status window displays.

A single copy of RTMT that is installed on your computer lets you monitor only one server or one cluster at a time. For example, you can monitor either of the following entities:. To monitor a product on a different server or node, you must first log off the server or node before you can log on to the other server.

Multiple copies of RTMT that are installed on your computer let you simultaneously monitor multiple Cisco Unified Presence products that are installed on different servers. Note Beware of the following limitations:. To monitor clusters that are running different versions of Cisco Unified Presence simultaneously, you must install multiple versions of RTMT one version per Cisco Unified Presence release. If you install multiple versions of the plug-in, you can install the versions on the same client as long as the versions exist in different folders.

If the installation detects another version in the folder, a message displays. To continue the installation, install the version in a different folder. Cisco recommends installing no more than four copies of RTMT on a computer.

Because installing another copy of RTMT overwrites the shortcut icon, you should complete the following tasks:. Create another icon by creating a shortcut to jrtmt. Rename the icon accordingly.

If the installation detects another version in the selected folder, a message displays. To support the RTMT client, there are a number of services that needs to be active and running on the server. Cisco Unified Presence automatically assigns the first node as the Primary Collector.

Then, select the server and the Cisco AMC service. For information about these service parameters, click the? Do not stop this service unless you suspect that this service is using too many resources, such as CPU time.

If you stop this service on a server, you cannot collect or view traces on that server. Cisco AMC Service automatically starts up after installation. For RTMT to continue to retrieve information when the primary collector fails, you must configure a subsequent node as the failover collector in Cisco Unified Presence Administration. Step 4 Enter the CCMAdministrator application user password that you established for the username in the Password field.

Step 5 Enter the port that the application will use to listen to the server. The default setting equals Step 6 Check Secure Connection. Step 7 Click OK. Step 8 Click Yes to add the certificate store. The tab contain groups of icons that you can click on to monitor various objects. It logs preconfigured monitoring objects information while Alert Manager, also automatically installed, logs alert histories into log files. The system also records important perfmon object values in performance log files.

If the primary collector or manager fails for any reason, the secondary collector and manager perform the tasks until primary support becomes available. After installing the plug-in, you can access the application in the RTMT viewer. This involves:. Step 2 Perform the following actions when the Login Prompt displays:.

Enter your Cisco. Click OK. Step 3 Download the file to your PC. Step 4 Double-click the download file to begin the installation. Step 5 Follow the installation instructions. Step 1 Perform one of the following actions:.

Click the Tools tab and the Plugins tab in the Quick Launch Channel; and then click the icon of the application in which you are interested. Step 2 Select the plug-in that you want to launch. When you use RTMT, it saves user preferences and the module jar files the cache locally on the client computer. The system also saves the cache in the server database.

When you uninstall RTMT, you select whether to delete or save the cache. Step 2 Finish uninstalling the plug-in. May 19,

I have found that RTMT It locks up after a short period; sometimes after only a few minutes. The display freezes, and I need to resort to the Windows Task Manager to even close it down. I don’t know where the fault lies, but it has been frustrating. I am running WSL 1 and Ubuntu You need an X Window server. I use Xming. This will download the file CcmServRtmtPlugin. Save it to a folder that is accessible by WSL.

Anywhere on your C: drive is probably OK. In WSL, change to the folder where you downloaded the file, and run the installer:. The workaround is to use the JRE I already had installed:. This allowed me to complete the installation. But it wouldn’t run, probably for the same reason the standard installation didn’t work:. So I edited run. I wasn’t quite done yet. RTMT would launch, but would exit complaining about a missing timezone file:. So in my JRE, I created a symbolic link.

Your Java installation may be in a different folder; adjust these commands as necessary. Once that link allowed RTMT to find the timezone file, it ran without a hitch. It hasn’t crashed on me once, which is a big improvement over the Windows version.

I have 3 version of RTMTs that run rock solid on my win 10 pc inside of vmworkstation. The key is installing as win 8 compatible and the check the box to have it run as admin when you run it so you dont have to choose that every time. Having current java installed also helps. I have both “run as admin” and Win 8 compatibility mode set, and it still locks up on me. This has been true through several Java versions. Rarely it’ll run for hours before locking up; often it’s mere minutes.

I’ve reinstalled RTMT several times, and tried numerous compatibility settings. I don’t know what the problem is, but it seems to be specific to my PC. In the meantime, my WSL workaround has so far proven to be rock solid. I’m using Windows 10 Enterprise version Buy or Renew. Find A Community. Cisco Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.

All Community This category This board. Labels: Unified Communications. Joseph Thvedt. Eric Tucker. Rising star. Latest Contents. Batch delete endpoint CUCM trust list. Created by CH on AM. For some of the TC devices I can use these commands in a batch file xconfiguration provisioning mode: offxcommand provisioning cucm ctl deletexconfiguration provision Native media recording on VG Created by GopinathMani on PM.

We know that we can able to see the name in the Jabber, if the person’s name is saved in contact list. Hi, I have a question to the community here, according to me the dequeuing of a call to anther CSQ has not dependencies ie if the dequeued option in the script is hit the call should be moved to the overflow CSQ as per script whether there is Ready A Created by mdrangell22 on PM.

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Aug 25,  · Step 1 Select Application > Plugins in Cisco Unified Presence Administration.. Step 2 Click Find.. Step 3 Perform one of the following actions. a. If you are planning to install the RTMT tool on a computer that is running the Microsoft Windows operating system, click Download for the Cisco Unified Presence Real-Time Monitoring Tool-Windows.. b. When you are ready to download RTMT, you can click on Cisco CallManager Serviceability Real-Time Monitoring Tool from the Tools menu in Cisco CallManager Serviceability Administration. When you launch RTMT from the desktop icon, or from Start > Programs > Cisco CallManager Serviceability > RTMT, a window displays as shown in Figure Jan 07,  · Step 1 From Cisco Unity Connection Administration, choose System Settings > Plugins. Step 2 Click the Find button. Step 3 To install the RTMT tool on a client that is running the Microsoft Windows operating system, click the Download link for the Cisco Unified CM Real-Time Monitoring Tool-Windows. To install the RTMT tool on a client that is running the Linux operating system, click .
Apr 03,  · Support RTMT on Windows Server – CSCvt, which recommended installing Java version and gave a link. Installed that, and poof, THAT fixed it for me. Able to install RTMT. So I can’t tell if it was the combination or just the version. Good luck!Estimated Reading Time: 3 mins. Jul 17,  · Sign in to CUCM administration to download RTMT. Applications > Plugins > Find, then use the download link for Cisco Unified Real-Time Monitoring Tool – Linux. This will download the file replace.me Save it to a folder that is accessible by replace.meted Reading Time: 3 mins. When you are ready to download RTMT, you can click on Cisco CallManager Serviceability Real-Time Monitoring Tool from the Tools menu in Cisco CallManager Serviceability Administration. When you launch RTMT from the desktop icon, or from Start > Programs > Cisco CallManager Serviceability > RTMT, a window displays as shown in Figure Aug 25,  · Step 1 Select Application > Plugins in Cisco Unified Presence Administration.. Step 2 Click Find.. Step 3 Perform one of the following actions. a. If you are planning to install the RTMT tool on a computer that is running the Microsoft Windows operating system, click Download for the Cisco Unified Presence Real-Time Monitoring Tool-Windows.. b. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
 
 

 

Cisco rtmt download windows 10

 

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These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Necessary Necessary. Step 5 Enter the port that the application will use to listen to the server. The default setting equals Step 6 Check the Secure Connection check box.

Step 7 Click OK. Step 8 When prompted, add the certificate store by clicking Yes. The tab contains groups of icons on which you can click the monitor various objects. You can use RTMT to connect to a server.

After you log in, RTMT launches the monitoring module from the local cache or from a remote server when the local cache does not contain a monitoring module that matches the backend version.

RTMT includes a default configuration that is called Default. The first time that you use RTMT, it uses the Default profile and displays the system summary page in the monitor pane. You can configure RTMT to display the information that interests you, such as different performance counters for different features, in the monitor pane of RTMT and save the framework of your configuration in a profile.

You can then restore the profile at a later time during the same session or the next time that you log in to RTMT. By creating multiple profiles, so each profile displays unique information, you can quickly display different information by switching profiles.

The first time that you use RTMT, it will use the Default profile and display the system summary page in the monitor pane. With RTMT, you can customize your monitoring window by monitoring different performance counters, then create your own configuration profiles, so you can restore these monitoring windows in a single step rather than opening each window again. Step 2 Click Save. Step 3 In the Configuration name field, enter a name for this particular configuration profile.

Step 4 In the Configuration description field, enter a description of this particular configuration profile. Note You can enter whatever you want for the configuration profile name and description.

Step 2 Click the profile that you want to restore. Step 3 Click Restore. Step 2 Click the profile that you want to delete. Step 3 Click Delete. Step 4 Click Close. Categories allow you to organize objects in RTMT, such as performance monitoring counters. For example, the default category under performance monitoring, RTMT allows you to monitor six performance monitoring counters in graph format. Alert Central: This option comprises the history and current status of every alert in the system.

You can also access Alert Central by selecting the Alert Central icon in the hierarchy tree in the system drawer. Clear Alerts: This menu category allows you to reset an alert change the color of an alert item from red to black to signal that an alert has been taken care of. After an alert has been raised, its color automatically changes to in Unified RTMT and stays that way until you manually clear the alert.

Reset all Alerts to Default Config: This menu category allows you to reset all alerts to the default configuration. Alert Detail: This menu category provides detailed information on alert events. Config Email Server: In this category, you can configure your email server to enable alerts. Config Alert Action: This category allows you to set actions to take for specific alerts; you can configure the actions to send the alerts to desired email recipients.

In Unified RTMT, you configure alert notification for perfmon counter value thresholds and set alert properties for the alert, such as the threshold, duration, frequency, and so on. You can locate Alert Central under the Tools hierarchy tree in the quick launch. Alert Central provides both the current status and the history of all the alerts in the system. You can add and delete user-defined alerts in the performance-monitoring window; however, you cannot delete preconfigured alerts.

Descriptive name. For preconfigured alerts, you cannot change this field. See topics related to Alert Central displays for a list of preconfigured alerts.

You cannot edit this field for preconfigured alerts. You cannot change this field. You can associate only one instance of the performance counter with an alert. This field is applicable only for alerts based on performance counters. Condition to raise alert how long value threshold has to persist before raising alert. Options include the system sending the alert immediately or after a specified time that the alert has persisted.

Raise alert only when a configurable number of events exceeds a configurable time interval in minutes. For ExcessiveVoiceQualityReports, the default thresholds equal 10 to 60 minutes.

This field is applicable only for event based alerts. This field is applicable only for non-clusterwide alerts. When you deactivate both the Cisco CallManager and Cisco TFTP services of a server, the system considers that server as removed from the currently monitored server list. ID of alert action to take System always logs alerts no matter what the alert action.

Alert action is defined first see the Alert Customization topic. A blank field indicates that e-mail is disabled. Resets alert change the color of an alert item from red to black to signal that the alert is resolved.

After an alert is raised, its color automatically changes to black and remains until you manually clear the alert. Use Clear All to clear all alerts.

For ExcessiveVoiceQualityReports, RouteListExhausted, and MediaListExhausted, up to 30 current event details display in the current monitoring interval if an alert is raised in the current interval. Otherwise, the previous 30 event details in the previous interval displays. How often to generate alert when alert condition persists. Specify every X minutes. Raise alert once every X minutes if condition persists. Specify every X minutes up to Y times. Raise alert Y times every X minutes if condition persists.

Administrator to append text on top of predefined alert text. For viewing purposes for example, show only Sev. Specify defaults that are provided for predefined for example, Error, Warning, Information alerts. The alert log stores the alert, which is also stored in memory. The memory is cleared at a constant interval, leaving the last 30 minutes of data in the memory. When the service starts or restarts, the last 30 minutes of the alert data load into the memory by the system reading from the alert logs on the server or on all servers in the cluster if applicable.

The alert data in the memory is sent to the RTMT clients on request. The alert log is periodically updated, and new logs are inserted into the log history window. After the number of logs reaches , RTMT removes the oldest 40 logs. PollValue: Value of the monitored object where the alert condition occurred. The first line of each log file comprises the header. Details of each alert are written in a single line, separated by a comma. Log Partition Monitoring LPM , which is installed automatically with the system, uses configurable thresholds to monitor the disk usage of the log partition on a server.

The Cisco Log Partition Monitoring Tool service starts automatically after installation of the system. Every 5 minutes, Log Partition Monitoring uses the following configured thresholds to monitor the disk usage of the log partition and the spare log partition on a server:. To save the log files and regain disk space, you can use trace and log central option in RTMT. In addition, Cisco Log Partitioning Monitoring Tool service checks the server every 5 seconds for newly created core dump files.

To utilize log partition monitor, verify that the Cisco Log Partitioning Monitoring Tool service, a network service, is running on Cisco Unified Serviceability on the server or on each server in the cluster if applicable.

Stopping the service causes a loss of feature functionality. When the log partition monitoring services starts at system startup, the service checks the current disk space utilization. If the percentage of disk usage is above the low water mark, but less than the high water mark, the service sends a alarm message to syslog and generates a corresponding alert in RTMT Alert central.

To offload the log files and regain disk space on the server, you should collect the traces that you are interested in saving by using the Real-Time Monitoring tool. If the percentage of disk usage is above the high water mark that you configured, the system sends an alarm message to syslog, generates a corresponding alert in RTMT Alert Central, and automatically purges log files until the value reaches the low water mark.

Log Partition Monitoring automatically identifies the common partition that contains an active directory and inactive directory. The active directory contains the log files for the current installed version of the software Cisco Unified Communications Manager or Cisco Unity Connection , and the inactive directory contains the log files for the previous installed version of the software.

If necessary, the service deletes log files in the inactive directory first. The service then deletes log files in the active directory, starting with the oldest log file for every application until the disk space percentage drops below the configured low water mark.

The service does not send an e-mail when log partition monitoring purges the log files. After the system determines the disk usage and performs the necessary tasks sending alarms, generating alerts, or purging logs , log partition monitoring occurs at regular 5 minute intervals.

When the Unified Analysis Manager is launched, it collects troubleshooting information from your system and provides an analysis of that information. You can use this information to perform your own troubleshooting operation or to send the information to Cisco Technical Assistance for analysis.

After it is installed, the application can identify the supported Unified Communications UC products and applications that you have in your system and troubleshoot call failures across these UC applications, collecting trace and log files.

The Unified Analysis Manager supports the following products:. Cisco Unity Connection. The three primary components of the Unified Analysis Manager interface are as follows:. Administration: The administration component lets you import device and group configuration from an external file and provide a status of jobs run by the Unified Analysis Manager. Inventory: The inventory component is used to identify all of the devices in your system that can be accessed and analyzed by the Unified Analysis Manager.

Tools: The tools component contains all of the functions that Unified Analysis Manager supports. This includes configuring traces settings, collecting logs, and viewing configurations. To support the Unified RTMT client, there are a number of services that needs to be active and running on the server.

Unified RTMT uses the following services and servlets:. Cisco AMC service: This service starts up automatically after the installation and allows Unified RTMT to retrieve real-time information that exists on nodes in the cluster.

The IM and Presence service automatically assigns the first node as the primary collector. For Unified RTMT to continue to retrieve information when the primary collector fails, you must configure a subsequent node as the failover collector in Service Parameters in the administration interface.

For information about these service parameters, select the? Do not stop this service unless you suspect that this service is using too many resources, such as CPU time. If you stop this service on a server, you cannot collect or view traces on that server.

Cisco Log Partition Monitoring Tool: This service which starts up automatically after the installation, monitors the disk usage of the log partition on a server. RTMT Collector, a component that is automatically installed with the application, logs preconfigured monitoring objects information while Alert Manager, also automatically installed, logs alert histories into log files. Each preconfigured object belongs to one of several categories: devices, services, nodes, call activities, and PPR.

Each category uses a separate log file, and alert details are also logged in a separate file. The system also records important perfmon object values in performance log files. If the primary collector or manager fails for any reason, the secondary collector and manager perform the tasks until primary support becomes available. For Unified Communications Manager clusters, the log files can exist on more than one node in the cluster because the primary collector changes in failover and fallback scenarios.

You can display log files, except an alert log file, by using the Performance log viewer in Unified RTMT or by using the native Microsoft Performance viewer.

You can view an alert log file by using any text editor. Alternatively, from the CLI, you can use the file list command to display a list of files and the file get command to download files by SFTP. Log files exist in CSV format. New log files are created every day at hours on the local system. The first column of all these logs comprises the time zone information and the number of minutes from the Greenwich Meridian Time GMT. RTMT Reporter uses these log files as a data source to generate daily summary reports.

The report, which is based on the default monitoring objects, is generated every 24 hours for the following information:. Call Activity Status: Number of calls attempted and number of calls completed for each Unified Communications Manager , each gateway, trunk, and overall cluster if applicable.

Number of channels available, in-service for each gateway. Device Status: Number of registered phones, gateways, and trunks per each node and overall cluster if applicable. Server Status: percentage CPU load, percentage memory that is used, percentage disk space that is used per node.

For each TFTP server, number attempted and failed requests. Alert Status: Number of alerts per node. For Unified Communications Manager clusters, number of alerts per severity level for the cluster, including the top 10 alerts in the cluster. Performance Protection Report: Trend analysis information about default monitoring objects that allows you to track overall system health.

The report includes information for the last 7 days for each node.

It also connects directly to devices by using HTTP for troubleshooting system problems. RTMT then generates daily reports for these objects. See the “Monitoring Objects” section for more information about the preconfigured monitoring objects. The RTMT arranges the preconfigured monitoring objects into four major categories:. The following sections provide more information about each category, including what objects RTMT monitors, the alert, threshold and defaults, and what kind of reports RTMT generates for each.

Table provides information about the objects that RTMT monitors, the alert, thresholds, and defaults, and what kind of reports that RTMT generates for those devices. Daily reports on number of registered devices. See the “Device Statistics Report” section on page for detailed information. Number of registered media devices on each Cisco CallManager and cluster.

Table provides information about the objects that RTMT monitors, the alert, thresholds, and defaults, and what kind of reports that RTMT generates for those servers. In case of dllhost service, the real meaningful name displays instead of generic name dllhost. Daily CPU, memory, and disk usage reports. See the “Server Statistics Report” section on page for detailed information. Table provides information about the objects that RTMT monitors, the alert, thresholds, and defaults, and what kind of reports that RTMT generates for those services.

See the “Service Statistics Report” section on page for detailed information. Default is 0. Default specifies 0. The Call Activities category monitors all call activity information for each Cisco CallManager node and cluster. Table provides information about the objects that RTMT monitors, the alert, thresholds, and defaults, and what kind of reports that RTMT generates for those call activities.

Daily report on Cisco CallManager call activites. See the “Call Activities Report” section on page for more detailed information.

The following list comprises the service parameters that are associated with RTMT:. For more information about service parameter configuration, refer to the Cisco CallManager Administration Guide. To connect to a Cisco CallManager node any node in the Cisco CallManager cluster you must enter the user authentication information in the User Name and Password fields. If the authentication fails or if the server is not reachable, you will be prompted to reenter the server and authentication details, or you can click the Cancel button to exit the application.

If the authentication succeeds, RTMT launches the monitoring module either from local cache or from a remote node when the local cache does not contain a monitoring module that matches the backend version. After you enter the authentication information, the RTMT window opens and displays with the default configuration. See the following sections for some general information about the RTMT window:.

If your cluster has five configured Cisco CallManager nodes, CM-Default displays all the registered phones for each node in a Cisco CallManager cluster, as well as calls in progress and active gateway ports and channels. You can save, restore, and delete Cisco CallManager configuration information by using Profile in the System menu.

Table provides an overview of the steps for configuring the RTMT window. See the “Menu Bar” section and the “Monitor Window” section for information about the menu bar and monitor window functions. The RTMT menu bar comprises several menu items that you can use to access different monitoring components. See the following sections for information about RTMT menu bar items:. The System menu provides access to applicationwide functionality, such as Profile and logout.

The Monitor menu provides access capability to precanned preconfigured items in the menu system. It includes the following categories:. Tip To monitor the precanned set of monitoring objects in RTMT, you can use either the menu bar at the top of the monitor window or the left controlling panel of the monitor window. For more information about the left controlling panel, see the “Monitor Window” section.

This menu provides device-based and CTI-based search functionality. The Device search menu comprises the following menu items on which you can search:. Within these menu items, you can search on the basis of any device in the Cisco CallManager cluster and choose the status of the devices, including registered, unregistered, rejected, any status, and devices that are only configured in the database.

You can also search by any model, or a specific device model and set up criteria that include several different attributes. You can monitor chosen devices on the basis of the criteria that you specify for that device. You can search by the status of the device, device name, and application pattern. See Figure through Figure for examples of these monitoring criteria windows, where the device being searched is a phone.

See Figure for a search results example. You can also choose any or all the CTI Managers on which you want to search. You can specify criteria for the CTI applications, devices, and lines that include CTI status, device name, application pattern, and attributes. Note You can monitor each search result or bring up Cisco CallManager Administration in a separate browser by right-clicking on each item.

Figure shows a right-click pop-up menu example. Use this menu to specify context-sensitive edit actions that are also available in right-click popup menus. Note The “Polling Rate” item does not apply for precanned monitoring objects. Available trace settings in this menu include:. The Perfmon menu provides access to Perfmon functionality and includes the following menu items:.

The Alert menu provides all alert-related functionality including alert defining, setting, and viewing. This menu comprises the following menu options:. Once an alert has been raised, its color will automatically change to red in RTMT and will stay that way until you manually clear the alert. Two kinds of alerts occur: preconfigured and user-defined. You can further configure both, but the difference is that you cannot delete preconfigured alerts whereas you can add and delete user-defined alerts.

Figure through Figure show examples of different alert menu categories and their associated windows. You can use the Window menu to close opened monitoring windows by using two menu items: Close and Close All Windows. You can use the Close menu item to close the current active window in the right content viewing panel. Use the Close All Windows menu item to close all opened monitoring windows. Figure shows a Window menu example. Figure shows an Applications menu example.

The Help menu provides information about product name, client and server software versions, and third-party libraries software version information, as well as RTMT help pages. To support the precanned set of monitoring objects, the RTMT main user interface comprises two parts: left controlling center pane and right content viewing panel. The controlling center comprises the View tab and the Alert tab. The View tab comprises several different monitoring categories, and the Alert tab comprises only the Alert category.

The View and Alert tabs differ in that anything related to the View tab gets saved as a profile that can be restored at any time that RTMT is invoked.

The Alert tab relates only to the systemwide alert functionality. The states cannot be saved. See the “View Tab” section and the “Alert Tab” section for more information about each tab. The polling rate in each precanned monitoring window remains fixed, and the default value specifies 30 seconds. If the collecting rate of RISDC real-time information system directory changes in Cisco CallManager Administration service parameters web pages, the polling rate in the precanned window also updates.

In addition, the local time of the RTMT client application and not the backend server time, provides the basis for the time stamp in each chart. See the following sections for more information on each category:. The Summary page provides monitoring of some important common information on a central page. Monitored information includes. Figure shows a summary monitoring page example. See Figure through Figure for examples of each monitored object. The Critical Services monitoring category provides the name of the critical service, the status whether the service is up, down, or activated , and the elapsed time during which the services have been in a particular status for a particular Cisco CallManager node.

Call processing monitored items include. Gateway activity monitoring includes the number of active ports, the number of ports in service, and the number of calls that were completed for each gateway type for a particular Cisco CallManager node or the entire cluster. Trunk activity monitoring includes the number of calls in progress and the number of calls that were completed for a particular trunk type.

The SDL queue types comprise high, normal, low, and lowest queue. You can monitor the SDL queue for a particular node or the entire cluster. See Figure through Figure for examples of call-processing activity monitoring. The Service monitoring category monitors the activities of the Cisco TFTP, the directory server, and the heartbeat information. See the following sections for more information on the directory server and heartbeat:.

Cisco TFTP builds configuration files and serves embedded component executables, ringer files, and device configuration files. Directory servers comprise database repositories that store user and device information such as user name, password, and location.

Each node in the cluster has its own copy of the directory. The directory supports three types of directory: embedded, active, and Netscape. An embedded directory resides on the same node as its associated Cisco CallManager other types reside on other nodes in the cluster. A directory that resides on the publisher node provides write permission.

You can view the directory servers connection status. Directory server connection status and replication status get checked when an alert is pending.

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Jul 17,  · Sign in to CUCM administration to download RTMT. Applications > Plugins > Find, then use the download link for Cisco Unified Real-Time Monitoring Tool – Linux. This will download the file replace.me Save it to a folder that is accessible by replace.meted Reading Time: 3 mins. When you are ready to download RTMT, you can click on Cisco CallManager Serviceability Real-Time Monitoring Tool from the Tools menu in Cisco CallManager Serviceability Administration. When you launch RTMT from the desktop icon, or from Start > Programs > Cisco CallManager Serviceability > RTMT, a window displays as shown in Figure

To find when the heartbeat loss was detected, click the blinking icon. An e-mail can notify you of the heartbeat loss. The Device monitoring category provides a summary of devices and device search capability. The device summary monitors registered phone, gateway, and media resource devices on a particular Cisco CallManager and an entire cluster.

The device search category allows you to search for every device in a Cisco CallManager cluster on the basis of the search criteria that you set up. Note You can also access the device summary information in Device Summary in the Monitor menu in the menu bar.

See “Monitor Menu” section for more information. You can also search for devices by using the Search menu in the menu bar. See the “Search Menu” section for more information. See the “Monitor Menu” section for more information. You can also search on CTI applications, devices, and lines by using the Search menu in the menu bar. The tool integrates with Cisco CallManager administration and serviceability software. RTMT provides an alert notification mechanism to ease the system administrator troubleshooting tasks.

The system continuously monitors a set of common, preconfigured objects, and various alerts in the form of e-mail messages get generated for these objects when values are over or below user-configured thresholds.

In addition, the system generates daily reports for these objects. An e-mail or popup message provides notification to the administrator. See the following sections for configuration options in the RTMT perfmon monitoring pane:.

A category comprises monitored performance counters. A tab in the RTMT monitoring pane contains the category name. All performance counters that are monitored in this tab belong to a category. The system polls the performance counters in the tab at the same rate, with each category configured to have its own polling rate. You can create custom categories in the RTMT monitoring pane to view information that helps you troubleshoot specific performance or device problems.

If your Cisco CallManager system is experiencing performance problems with specific objects, create custom categories to monitor the performance of the counters within the object. If the system is experiencing problems with specific devices, create custom categories to monitor the devices within the cluster.

In addition, you can create alert notifications for counters and gateways in these custom categories. To create custom categories, you add a new category tab. When the tab is created, you specify the specific performance counters, devices, and alerts within that tab and then save your custom category by using Profile.

The Cisco CallManager software polls counters, devices, and gateway ports to gather status information. In the RTMT monitoring pane, you configure the polling intervals for the performance counters, devices, and gateway ports for each category tab that you create. Note High-frequency polling rate affects Cisco CallManager performance. The minimum polling rate for monitoring a performance counter in chart view equals 5 seconds; the minimum rate for monitoring a performance counter in table view equals 1 second.

The default for both specifies 10 seconds. The Cisco CallManager software displays performance counters in chart or table format. Chart format looks like a miniature screen of information. Up to six charts display in the RTMT performance monitoring pane for each category tab that you create.

You can display a particular counter by double clicking the counter in the perfmon monitoring pane. Because chart view represents the default, you configure the performance counters to display in table format when you create a category. See the “Perfmon Menu” section for an example of the Perfmon menu. You can monitor the performance of the Cisco CallManager software by choosing the counters for any object.

The counters for each object display when the folder is expanded. Figure shows an example of the perfmon monitoring objects and counters in the expanded view. To troubleshoot system performance problems, you add the counter that is associated with the perfmon object to the RTMT performance monitoring pane, which displays a chart for the counter.

Before you add counters, see the “Category Tabs” section. Using the alert notification feature, Cisco CallManager notifies you of system problems. Perform the following configuration setup to activate alert notifications for a system counter:. Figure provides an example of an alert e-mail that was sent to the system administrator when the RegisteredPhones was below the low threshold. To get a closer look at performance monitors, zoom the monitor counter in the RTMT perfmon monitoring pane by highlighting the counter chart and choosing Zoom Chart in the Perfmon menu.

Counter properties provide two capabilities: display a description of the counter and configure data sampling parameters. The Counter Property window contains the option to configure data samples for a counter.

The performance counters that display in the RTMT performance monitoring pane contain green dots that represent samples of data over time. You can configure the number of data samples to collect and the number of data points to show in the chart.

See View All Data for a Counter. Use this view data for a monitor option to view all the data that was collected for a perfmon counter. See Counter Properties , for a description of data sample configuration. Table provides an overview of the steps for monitoring perfmon counters. In RTMT you can configure alert notification for perfmon counter value thresholds, schedule for alert checking, and status change of device for example, port is out of service.

Alert Central provides both the current status and the history of all the alerts in the Cisco CallManager cluster. See the “Alert Menu” section for more information about the alert menu. You can configure both preconfigured and user-defined alerts in RTMT; however, you cannot delete preconfigured alerts. You can add and delete user-defined alerts. You can also disable both preconfigured and user-defined alerts in RTMT.

Table provides a list of fields that you will use to configure each alert; all fieldspreconfigured are user-configurable unless otherwise marked.

Step 7 Click OK. Step 8 Click Yes to add the certificate store. The tab contain groups of icons that you can click on to monitor various objects. It logs preconfigured monitoring objects information while Alert Manager, also automatically installed, logs alert histories into log files. The system also records important perfmon object values in performance log files. If the primary collector or manager fails for any reason, the secondary collector and manager perform the tasks until primary support becomes available.

After installing the plug-in, you can access the application in the RTMT viewer. This involves:. Step 2 Perform the following actions when the Login Prompt displays:. Enter your Cisco. Click OK. Step 3 Download the file to your PC. Step 4 Double-click the download file to begin the installation. Step 5 Follow the installation instructions.

Step 1 Perform one of the following actions:. Click the Tools tab and the Plugins tab in the Quick Launch Channel; and then click the icon of the application in which you are interested. Step 2 Select the plug-in that you want to launch. Click Next. Step 10 To begin the installation, click Next.

Step 11 To complete the installation, click Finish. See the “Related Topics” section. When you use the tool RTMT , it saves user preferences and downloaded module jar files locally on the client machine. The system saves user-created profiles in the database, so you can access these items in RTMT after you upgrade the tool. Step 4 Download the executable to your preferred location. Step 7 Because you cannot change the installation location for upgrades, click Next.

Step 8 In the Maintenance Complete window, click Finish. A single copy of RTMT that is installed on your computer lets you monitor only one server or one cluster at a time. For example, you can monitor either of the following entities:.

To monitor a product on a different server or node, you must first log off the server or node before you can log on to the other server. Multiple copies of RTMT that are installed on your computer let you simultaneously monitor multiple Cisco Unified Communications Manager products that are installed on different servers. Note Beware of the following limitations:. Cisco recommends installing no more than four copies of RTMT on a computer.

The shortcut icon gets overwritten and points to only the latest RTMT installation. Create another icon by creating a shortcut to jrtmt. Rename the icon accordingly. If the installation detects another version in the selected folder, a message displays.

Buy or Renew. Find A Community. Cisco Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All Community This category This board. RTMT plugging in Windows 10 x64 cannot install. I been trying to install RTMT in this new laptop and no matter what workaround I use the result is always the same: Error: Could not create the java virtual machine. Error: Afatal exception has occurred.

Program will exit. The LT is running Windows 10 and 64bits. Do u guys know about any solution for this issue? Labels: Labels: Unified Communications.

Within these menu items, you can search on the basis of any device in the Cisco CallManager cluster and choose the status of the devices, including registered, unregistered, rejected, any status, and devices that are only configured in the database. You can also search by any model, or a specific device model and set up criteria that include several different attributes.

You can monitor chosen devices on the basis of the criteria that you specify for that device. You can search by the status of the device, device name, and application pattern. See Figure through Figure for examples of these monitoring criteria windows, where the device being searched is a phone. See Figure for a search results example. You can also choose any or all the CTI Managers on which you want to search.

You can specify criteria for the CTI applications, devices, and lines that include CTI status, device name, application pattern, and attributes. Note You can monitor each search result or bring up Cisco CallManager Administration in a separate browser by right-clicking on each item. Figure shows a right-click pop-up menu example. Use this menu to specify context-sensitive edit actions that are also available in right-click popup menus.

Note The “Polling Rate” item does not apply for precanned monitoring objects. Available trace settings in this menu include:. The Perfmon menu provides access to Perfmon functionality and includes the following menu items:.

The Alert menu provides all alert-related functionality including alert defining, setting, and viewing. This menu comprises the following menu options:. Once an alert has been raised, its color will automatically change to red in RTMT and will stay that way until you manually clear the alert.

Two kinds of alerts occur: preconfigured and user-defined. You can further configure both, but the difference is that you cannot delete preconfigured alerts whereas you can add and delete user-defined alerts. Figure through Figure show examples of different alert menu categories and their associated windows.

You can use the Window menu to close opened monitoring windows by using two menu items: Close and Close All Windows. You can use the Close menu item to close the current active window in the right content viewing panel. Use the Close All Windows menu item to close all opened monitoring windows. Figure shows a Window menu example. Figure shows an Applications menu example.

The Help menu provides information about product name, client and server software versions, and third-party libraries software version information, as well as RTMT help pages. To support the precanned set of monitoring objects, the RTMT main user interface comprises two parts: left controlling center pane and right content viewing panel. The controlling center comprises the View tab and the Alert tab.

The View tab comprises several different monitoring categories, and the Alert tab comprises only the Alert category. The View and Alert tabs differ in that anything related to the View tab gets saved as a profile that can be restored at any time that RTMT is invoked. The Alert tab relates only to the systemwide alert functionality.

The states cannot be saved. See the “View Tab” section and the “Alert Tab” section for more information about each tab. The polling rate in each precanned monitoring window remains fixed, and the default value specifies 30 seconds. If the collecting rate of RISDC real-time information system directory changes in Cisco CallManager Administration service parameters web pages, the polling rate in the precanned window also updates.

In addition, the local time of the RTMT client application and not the backend server time, provides the basis for the time stamp in each chart. See the following sections for more information on each category:. The Summary page provides monitoring of some important common information on a central page.

Monitored information includes. Figure shows a summary monitoring page example. See Figure through Figure for examples of each monitored object. The Critical Services monitoring category provides the name of the critical service, the status whether the service is up, down, or activated , and the elapsed time during which the services have been in a particular status for a particular Cisco CallManager node.

Call processing monitored items include. Gateway activity monitoring includes the number of active ports, the number of ports in service, and the number of calls that were completed for each gateway type for a particular Cisco CallManager node or the entire cluster. Trunk activity monitoring includes the number of calls in progress and the number of calls that were completed for a particular trunk type. The SDL queue types comprise high, normal, low, and lowest queue.

You can monitor the SDL queue for a particular node or the entire cluster. See Figure through Figure for examples of call-processing activity monitoring. The Service monitoring category monitors the activities of the Cisco TFTP, the directory server, and the heartbeat information.

See the following sections for more information on the directory server and heartbeat:. Cisco TFTP builds configuration files and serves embedded component executables, ringer files, and device configuration files. Directory servers comprise database repositories that store user and device information such as user name, password, and location.

Each node in the cluster has its own copy of the directory. The directory supports three types of directory: embedded, active, and Netscape. An embedded directory resides on the same node as its associated Cisco CallManager other types reside on other nodes in the cluster. A directory that resides on the publisher node provides write permission. You can view the directory servers connection status. Directory server connection status and replication status get checked when an alert is pending.

If the server is not connected, an alert occurs. The directory server connection status gets polled every 10 minutes; replication status gets polled once every hour. The heartbeat acts as an indicator of the life of whatever it is monitoring.

When the heartbeat is lost, a blinking icon appears in the lower, right corner of the RTMT window. The display freezes, and I need to resort to the Windows Task Manager to even close it down.

I don’t know where the fault lies, but it has been frustrating. I am running WSL 1 and Ubuntu You need an X Window server. I use Xming. This will download the file CcmServRtmtPlugin. Save it to a folder that is accessible by WSL. Anywhere on your C: drive is probably OK. In WSL, change to the folder where you downloaded the file, and run the installer:.

The workaround is to use the JRE I already had installed:. This allowed me to complete the installation. But it wouldn’t run, probably for the same reason the standard installation didn’t work:. So I edited run. I wasn’t quite done yet. Click the counter to select the counter to zoom. The box with the counter appears highlighted. The Zoom window launches. The highlight feature helps to distinguish hosts and counters when multiple nodes or counters display on color-coded graphs. Right-click any color code in the table below the chart in the Performance Log Viewer and choose Highlight to highlight the data series for that counter.

Right-click any color code in the table below the chart in the Performance Log Viewer and choose Change Color to select a different color for the counter. Counter properties allow you to display a description of the counter and configure data-sampling parameters. The Counter Property window contains the option to configure data samples for a counter. The performance counters that display in the Unified RTMT performance monitoring pane contain green dots that represent samples of data over time.

You can configure the number of data samples to collect and the number of data points to show in the chart. When you activate the Alert Notification feature, the application notifies you of system problems. Perform the following configuration setup to activate alert notifications for a system counter:.

Determine the threshold for the alert for example, an alert activates when calls in progress exceed the threshold of over calls or under 50 calls. Determine the frequency of the alert notification for example, the alert occurs once or every hour.

Determine the schedule for when the alert activates for example, on a daily basis or at certain times of the day. The Trace and Log Central feature in RTMT allows you to configure on-demand trace collection for a specific date range or an absolute time. You can collect trace files that contain search criteria that you specify and save the trace collection criteria for later use, schedule one recurring trace collection and download the trace files to a SFTP or FTP server on your network, or collect a crash dump file.

From Cisco Unified Serviceability, you can also edit the trace setting for the traces on the node that you have specified. Enabling trace settings decreases system performance; therefore, enable Trace only for troubleshooting purposes. After you collect the files, you can view them in the appropriate viewer within the real-time monitoring tool. You can also view traces on the node without downloading the trace files by using the remote browse feature.

You can open the trace files by either selecting the internal viewer that is provided with Unified RTMT or choosing an appropriate program as an external viewer. For devices that support encryption, the SRTP keying material does not display in the trace file.

The Collect Files option in Trace and Log Central collects traces for services, applications, and system logs on the server or on one or more servers in the cluster. The services that you have not activated also appear, so you can collect traces for those services. RTMT supports the throttling of critical Trace and Log Central operations and jobs, whether they are running on demand, scheduled, or automatic. If the goal the value of the service parameter is lower than the actual value, the system displays the warning.

This feature enables the ROS Recoverable Outstream library to support the compressed output of tracefiles. The files get compressed as they are being generated. The benefits of tracefile compression include the following:. Use the enterprise parameter Trace Compression to enable or disable trace compression.

The default value for this parameter is Disabled. For information about setting the values of enterprise parameters, see the “Enterprise Parameters Configuration” chapter in the Cisco Unified Communications Manager Administration Guide. Compressing files adds additional CPU cycles. Enabling the Trace Compression enterprise parameter can negatively affect overall call throughput by as much as 10 percent.

You can recognize compressed files by their. To open a compressed file, double-click the filename, and the file opens in the log viewer. After you log in to a server, RTMT launches the monitoring module from the local cache or from a remote server when the local cache does not contain a monitoring module that matches the back-end version. RTMT includes a default configuration that is called Default. The first time that you use RTMT, it uses the Default profile and displays the system summary page in the monitor pane.

Unified Communications Manager clusters only: Default profile also dynamically monitors all registered phones for all Unified Communications Manager servers in a cluster.

If your cluster contains five configured Unified Communications Manager servers, CM-Default displays the registered phones for each server in the cluster, as well as calls in progress and active gateway ports and channels. You can configure RTMT to display the information that interests you, such as different performance counters for different features, in the monitor pane of RTMT and save the framework of your configuration in a profile. You can then restore the profile at a later time during the same session or the next time that you log in to RTMT.

By creating multiple profiles, so each profile displays unique information, you can quickly display different information by switching profiles. If you are running the RTMT client and monitoring performance counters during a Unified Communications Manager upgrade, the performance counters will not update during and after the upgrade.

Categories allow you to organize objects in RTMT, such as performance monitoring counters and devices. For example, the default category under performance monitoring, RTMT allows you to monitor six performance monitoring counters in graph format. If you want to monitor more counters, you can configure a new category and display the data in table format. If you perform various searches for devices, for example, for phones, gateways, and so on, you can create a category for each search and save the results in the category.

Changes to the profile settings for the default profile on IM and Presence Service are not transferred to Unified Communications Manager. The system generates alert messages to notify administrators when a predefined condition is met, such as when an activated service goes from up to down. Alerts can be sent out as email or epage. Unified RTMT, which supports alert defining, setting, and viewing, contains preconfigured and user-defined alerts.

Although you can perform configuration tasks for both types, you cannot delete preconfigured alerts whereas you can add and delete user-defined alerts. Alert Central: This option comprises the history and current status of every alert in the system. You can also access Alert Central by selecting the Alert Central icon in the hierarchy tree in the system drawer.

Clear Alerts: This menu category allows you to reset an alert change the color of an alert item from red to black to signal that an alert has been taken care of. After an alert has been raised, its color automatically changes to in Unified RTMT and stays that way until you manually clear the alert.

Reset all Alerts to Default Config: This menu category allows you to reset all alerts to the default configuration. Alert Detail: This menu category provides detailed information on alert events.

Config Email Server: In this category, you can configure your email server to enable alerts. Config Alert Action: This category allows you to set actions to take for specific alerts; you can configure the actions to send the alerts to desired email recipients.

In Unified RTMT, you configure alert notification for perfmon counter value thresholds and set alert properties for the alert, such as the threshold, duration, frequency, and so on. You can locate Alert Central under the Tools hierarchy tree in the quick launch. Alert Central provides both the current status and the history of all the alerts in the system. You can add and delete user-defined alerts in the performance-monitoring window; however, you cannot delete preconfigured alerts.

Descriptive name. For preconfigured alerts, you cannot change this field. See topics related to Alert Central displays for a list of preconfigured alerts. You cannot edit this field for preconfigured alerts.

You cannot change this field. You can associate only one instance of the performance counter with an alert. This field is applicable only for alerts based on performance counters. Condition to raise alert how long value threshold has to persist before raising alert. Options include the system sending the alert immediately or after a specified time that the alert has persisted.

Raise alert only when a configurable number of events exceeds a configurable time interval in minutes. For ExcessiveVoiceQualityReports, the default thresholds equal 10 to 60 minutes. This field is applicable only for event based alerts. This field is applicable only for non-clusterwide alerts. When you deactivate both the Cisco CallManager and Cisco TFTP services of a server, the system considers that server as removed from the currently monitored server list.

ID of alert action to take System always logs alerts no matter what the alert action. Alert action is defined first see the Alert Customization topic. Select the location where you want to install RTMT. If you do not want to use the default location, click Browse and navigate to a different location. Click Next. Step 9 Click Next. Step 10 Click Finish to complete the installation. When you use the RTMT, it saves user preferences and downloaded module jar files locally on the client computer.

The system saves user-created profiles in the Cisco Unified Presence database, so you can access these items in RTMT after you upgrade the tool. Step 4 Download the executable to your preferred location. Step 7 Because you cannot change the installation location for upgrades, click Next.

Step 8 Click Finish. Do not click Cancel when the Setup Status window displays. A single copy of RTMT that is installed on your computer lets you monitor only one server or one cluster at a time. For example, you can monitor either of the following entities:.

To monitor a product on a different server or node, you must first log off the server or node before you can log on to the other server.

Multiple copies of RTMT that are installed on your computer let you simultaneously monitor multiple Cisco Unified Presence products that are installed on different servers. Note Beware of the following limitations:.

To monitor clusters that are running different versions of Cisco Unified Presence simultaneously, you must install multiple versions of RTMT one version per Cisco Unified Presence release.

Step 6 Check Secure Connection. Step 7 Click OK. Step 8 Click Yes to add the certificate store. The tab contain groups of icons that you can click on to monitor various objects. It logs preconfigured monitoring objects information while Alert Manager, also automatically installed, logs alert histories into log files. The system also records important perfmon object values in performance log files. If the primary collector or manager fails for any reason, the secondary collector and manager perform the tasks until primary support becomes available.

After installing the plug-in, you can access the application in the RTMT viewer. This involves:. Step 2 Perform the following actions when the Login Prompt displays:.

Enter your Cisco. Click OK. Step 3 Download the file to your PC. Step 4 Double-click the download file to begin the installation. Step 5 Follow the installation instructions. Step 1 Perform one of the following actions:. Click the Tools tab and the Plugins tab in the Quick Launch Channel; and then click the icon of the application in which you are interested. Step 2 Select the plug-in that you want to launch.

When you use RTMT, it saves user preferences and the module jar files the cache locally on the client computer. The system also saves the cache in the server database. When you uninstall RTMT, you select whether to delete or save the cache. Step 2 Finish uninstalling the plug-in. May 19, Close Privacy Overview This website uses cookies to improve your experience while you navigate through the website.

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Cisco Unified Communications Manager. RTMT saves user preferences and downloaded module jar files locally on the client machine. The system saves user-created profiles in the database, so you can access these items in Unified RTMT after you upgrade the tool.

Before you upgrade to a newer version of RTMT, Cisco recommends that you uninstall the previous version. The default setting is for secure connections. If firewall is disabled, specify the port as If your system uses port mapping and all nodes do not map to the same port number, then some Unified RTMT tools cannot connect to those nodes.

If you uncheck the Secure Connection check box, you must manually change the port to If the authentication fails or if the node is unreachable, the tool prompts you to reenter the node and authentication details, or you can click the Cancel button to exit the application.

After the authentication succeeds, Unified RTMT launches the monitoring module from local cache or from a remote node, when the local cache does not contain a monitoring module that matches the back-end version.

If you sign in using the single sign-on feature, Unified RTMT prompts once for a username and password after you click any one of the following menus:. A single copy of Unified RTMT that is installed on your computer lets you monitor more than one server or more than one cluster at a time. For example, you can monitor all of the following entities:.

A Cisco Unified Communications Manager product on one node. An IM and Presence Service on one node. To monitor a product on a different node, you must use a new instance of Unified RTMT that is installed. Multiple copies of Unified RTMT that are installed on your computer let you simultaneously monitor multiple IM and Presence Services that are installed on different nodes. Because installing another copy of Unified RTMT overwrites the shortcut icon, you should complete the following tasks:.

Create another icon by creating a shortcut to jrtmt. If the installation detects another version in the selected folder, a message displays. To continue the installation, install the version in a different folder. Menu bar : the menu bar includes some or all of the following options, depending on your configuration:.

You can use the Cisco Unified Reporting application to snapshot cluster data for inspection or troubleshooting. Allows you to monitor system summary, monitor server resources, work with performance counters, work with alerts, collect traces, and view syslog messages. Allows you to view Cisco Unified Communications Manager summary information on the server; monitor call-processing information; and view and search for devices, monitor services, and CTI.

Allows you monitor server and network activity of the Cisco Intercompany Media Engine server. Allows you to configure categories for table format view , set the polling rate for devices and performance monitoring counters, hide the quick launch channel, and edit the trace setting for RTMT. Depending on your configuration, allows you to browse the applicable web pages for administration interfaces, Cisco Unified Serviceability , and Cisco Unity Connection Serviceability. Quick Launch channel : Pane that displays information about the server or information about the applications.

The tab contains groups of icons that you can click to monitor various objects. Monitor pane : Pane where monitoring results are displayed. The counters contain simple, useful information about the system and devices on the system, such as number of registered phones, number of active calls, number of available conference bridge resources, and voice messaging port usage.

You can monitor the performance of the components of the system and the components for the application on the system by choosing the counters for any object by using the Cisco Unified Real-Time Monitoring Tool.

The counters for each object display when the folder expands. RTMT integrates with existing software for performance monitoring:. RTMT provides alert notifications for troubleshooting performance. It also periodically polls performance counter to display data for that counter. You can choose to display perfmon counters in a chart or table format. Performance monitoring allows you to perform the following tasks:.

Continuously monitor a set of preconfigured objects and receive notification in the form of an email message. Associate counter threshold settings to alert notification. An email or popup message provides notification to the administrator.

Save and restore settings, such as counters that are being monitored, threshold settings, and alert notifications, for customized troubleshooting tasks. Display up to six perfmon counters in one chart for performance comparisons. The Real-Time Monitoring Tool provides a set of default monitoring objects that help you to monitor the health of the system. Default objects include performance counters or critical event status for the system and other supported services.

The system summary in Unified RTMT allows you to monitor important common information in a single monitoring pane. In system summary, you can view information about the following predefined objects:. The Server category monitors CPU and memory usage, processes, disk space usage, and critical services for the different applications on the server. The percentage of CPU equals the total time that is spent executing in all the different modes and operations excluding the Idle time.

The Process monitor provides information about the processes that are running on the system. The Disk Usage monitoring category charts the percentage of disk usage for the common and swap partitions. If more than one logical disk drive is available in your system, the system stores CTI Manager traces in the spare partition on the first logical disk and Cisco CallManager traces on the second logical disk.

The Critical Services monitoring category provides the name of the critical service, the status whether the service is up, down, activated, stopped by the administrator, starting, stopping, or in an unknown state , and the elapsed time during which the services are up and running on the system.

The service currently exists in start mode, as indicated in the Critical Services pane and in Control Center in Cisco Unified Serviceability. The service currently remains stopped, as indicated in the Critical Services pane and in Control Center in Cisco Unified Serviceability. The service stopped running unexpectedly; that is, you did not perform a task that stopped the service.

The Critical Services pane indicates that the service is down. The CriticalServiceDown alert is generated when the service status equals down. You performed a task that intentionally stopped the service; for example, the service stopped because you backed up or restored your system, performed an upgrade, or stopped the service in Cisco Unified Serviceability or the CLI.

The service does not exist in a currently activated status, as indicated in the Critical Services pane and in Service Activation in Cisco Unified Serviceability. The system cannot determine the state of the service, as indicated in the Critical Services pane. RTMT contains ready-to-view, predefined performance counters.

You can also select and add counters to monitor in RTMT using performance queries. RTMT displays performance counters in chart or table format. Chart format presents a miniature window of information. You can display a particular counter by double-clicking the counter in the perfmon monitoring pane.

Attributes for predefined performance counters, such as format and category, remain fixed. You can define attributes for counters that you configure in RTMT. Because chart view represents the default, you can configure the performance counters to display in table format when you create a category.

A category comprises a group of monitored performance counters. A tab in the RTMT monitoring pane contains the category name. All performance counters that are monitored in this tab belong to a category. The system polls the performance counters in the tab at the same rate, with each category configured to have its own polling rate. You can create custom categories in the RTMT monitoring pane to view information that helps you troubleshoot specific performance, system, or device problems.

If your system is experiencing performance problems with specific objects, create custom categories to monitor the performance of the counters within the object. If the system is experiencing problems with specific devices, create custom categories to monitor the devices in your system.

In addition, you can create alert notifications for counters and gateways in these custom categories. To create custom categories, you add a new category tab. When the tab is created, you specify the specific performance counters, devices, and alerts within that tab and then save your custom category by using Profile. The application polls the counters, devices, and gateway ports to gather status information. The polling rate in each precanned monitoring window remains fixed, and the default value specifies 30 seconds.

If the collecting rate for the AMC Alert Manager and Collector service parameter changes, the polling rate in the precanned window also updates. In addition, the local time of the RTMT client application and not the backend server time, provides the basis for the time stamp in each chart. In the RTMT monitoring pane, you configure the polling intervals for the applicable performance counters, devices, and gateway ports for each category tab that you create.

High-frequency polling rate affects the performance on the server. The minimum polling rate for monitoring a performance counter in chart view equals 5 seconds; the minimum rate for monitoring a performance counter in table view equals 1 second. The default for both specifies 10 seconds.

To get a closer look at perfmon counters, you can zoom in on a perfmon monitor counter in the RTMT. Drag the mouse over the plot area in the counter to frame the data and release the mouse button. The counter zooms in the chart.

Double-click the counter that you want to zoom. The box with the counter appears highlighted and the Zoom window launches. The minimum, maximum, average, and last fields show the values for the counter since the monitoring began for the counter.

Click the counter to select the counter to zoom. The box with the counter appears highlighted. The Zoom window launches. The highlight feature helps to distinguish hosts and counters when multiple nodes or counters display on color-coded graphs. Right-click any color code in the table below the chart in the Performance Log Viewer and choose Highlight to highlight the data series for that counter.

I been trying to install RTMT in this new laptop and no matter what workaround I use the result is always the same:. This is Java itself having an issue with memory size. One option is to uninstall and re-install JRE, which I have done with success. Someone once sent me instructions about setting a bigger smaller?

I’m not a programmer and don’t know what the implications are of that. Here is a link to that set of instructions. Fix “could not create the java virtual machine” issue. Thank you for the info, let me try to un-install and reinstall of JRE. Hope that can fix my issue. I will keep u posted. I followed this recommendation and it worked. Use the setting. The heap size is the amount of memory allocated for the java application. Having it to small will create problems so play with the value on a lab machine or in a lab.

Also the messages file on the system will sometimes give a indication of an issue with the heap. You will see the application restart is quite common. Buy or Renew. Find A Community. Cisco Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. All Community This category This board. RTMT plugging in Windows 10 x64 cannot install. I been trying to install RTMT in this new laptop and no matter what workaround I use the result is always the same: Error: Could not create the java virtual machine. Error: Afatal exception has occurred. Program will exit.

The LT is running Windows 10 and 64bits. Do u guys know about any solution for this issue? Labels: Labels: Unified Communications. Preview file. All forum topics Previous Topic Next Topic.

Maren Mahoney. Fix “could not create the java virtual machine” issue Maren. In response to Maren Mahoney. Thank you for the info. Joe Price. In response to Joe Price. I’m glad it worked for you. If you want to be a pal, please mark my answer as Helpful!

I just saw your post and thought i chip in my 2 cents about what you are not sure about. Malcolm Marcy. I tried the “heap size” adjustment to windows first.

That didn’t solve the issue. Then I searched again and found this bug:. Installed that, and poof, THAT fixed it for me. Able to install RTMT. So I can’t tell if it was the combination or just the version. Good luck! Post Reply. Latest Contents. New Webex Events – main info. Created by azoupas on AM.

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Aug 25,  · Step 1 Select Application > Plugins in Cisco Unified Presence Administration.. Step 2 Click Find.. Step 3 Perform one of the following actions. a. If you are planning to install the RTMT tool on a computer that is running the Microsoft Windows operating system, click Download for the Cisco Unified Presence Real-Time Monitoring Tool-Windows.. b. Apr 03,  · Support RTMT on Windows Server – CSCvt, which recommended installing Java version and gave a link. Installed that, and poof, THAT fixed it for me. Able to install RTMT. So I can’t tell if it was the combination or just the version. Good luck!Estimated Reading Time: 3 mins. Jul 17,  · Sign in to CUCM administration to download RTMT. Applications > Plugins > Find, then use the download link for Cisco Unified Real-Time Monitoring Tool – Linux. This will download the file replace.me Save it to a folder that is accessible by replace.meted Reading Time: 3 mins. Sep 03,  · Symptom: Cannot install RTMT on certain Windows models. Conditions: Windows 10 -Windows Server Nov 22,  · When you install Unified RTMT on a Windows Vista or 7 platform, you will see this User Account Control popup message: “An unidentified program wants to access your computer.” Click Allow to continue working with Unified RTMT. Unified RTMT runs on 32 bit and 64 bit Windows platforms.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Nov 25,  · I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk etc. Jul 17,  · Sign in to CUCM administration to download RTMT. Applications > Plugins > Find, then use the download link for Cisco Unified Real-Time Monitoring Tool – Linux. This will download the file replace.me Save it to a folder that is accessible by replace.meted Reading Time: 3 mins.
Nov 22,  · When you install Unified RTMT on a Windows Vista or 7 platform, you will see this User Account Control popup message: “An unidentified program wants to access your computer.” Click Allow to continue working with Unified RTMT. Unified RTMT runs on 32 bit and 64 bit Windows platforms. Jul 17,  · Sign in to CUCM administration to download RTMT. Applications > Plugins > Find, then use the download link for Cisco Unified Real-Time Monitoring Tool – Linux. This will download the file replace.me Save it to a folder that is accessible by replace.meted Reading Time: 3 mins. Aug 25,  · Step 1 Select Application > Plugins in Cisco Unified Presence Administration.. Step 2 Click Find.. Step 3 Perform one of the following actions. a. If you are planning to install the RTMT tool on a computer that is running the Microsoft Windows operating system, click Download for the Cisco Unified Presence Real-Time Monitoring Tool-Windows.. b.

Did you mean:. All Community This category This board. RTMT plugging in Windows 10 x64 cannot install. I been trying to install RTMT in this new laptop and no matter what workaround I use the result is always the same: Error: Could not create the java virtual machine. Error: Afatal exception has occurred. Program will exit. The LT is running Windows 10 and 64bits. Do u guys know about any solution for this issue? Labels: Labels: Unified Communications. Preview file. All forum topics Previous Topic Next Topic.

Maren Mahoney. Fix “could not create the java virtual machine” issue Maren. In response to Maren Mahoney. Thank you for the info.

Joe Price. In response to Joe Price. I’m glad it worked for you. If you want to be a pal, please mark my answer as Helpful! I just saw your post and thought i chip in my 2 cents about what you are not sure about. Malcolm Marcy. I tried the “heap size” adjustment to windows first. This has been true through several Java versions. Rarely it’ll run for hours before locking up; often it’s mere minutes. I’ve reinstalled RTMT several times, and tried numerous compatibility settings.

I don’t know what the problem is, but it seems to be specific to my PC. In the meantime, my WSL workaround has so far proven to be rock solid. I’m using Windows 10 Enterprise version Buy or Renew. Find A Community. Cisco Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All Community This category This board. Labels: Unified Communications.

Joseph Thvedt. Eric Tucker. Rising star. Step 4 Download the executable to your preferred location. Step 7 Because you cannot change the installation location for upgrades, click Next.

Step 8 Click Finish. Do not click Cancel when the Setup Status window displays. A single copy of RTMT that is installed on your computer lets you monitor only one server or one cluster at a time. For example, you can monitor either of the following entities:. To monitor a product on a different server or node, you must first log off the server or node before you can log on to the other server. Multiple copies of RTMT that are installed on your computer let you simultaneously monitor multiple Cisco Unified Presence products that are installed on different servers.

Note Beware of the following limitations:. To monitor clusters that are running different versions of Cisco Unified Presence simultaneously, you must install multiple versions of RTMT one version per Cisco Unified Presence release. If you install multiple versions of the plug-in, you can install the versions on the same client as long as the versions exist in different folders. If the installation detects another version in the folder, a message displays.

To continue the installation, install the version in a different folder. Cisco recommends installing no more than four copies of RTMT on a computer. Because installing another copy of RTMT overwrites the shortcut icon, you should complete the following tasks:. Create another icon by creating a shortcut to jrtmt. Rename the icon accordingly. If the installation detects another version in the selected folder, a message displays. To support the RTMT client, there are a number of services that needs to be active and running on the server.

Cisco Unified Presence automatically assigns the first node as the Primary Collector. Then, select the server and the Cisco AMC service. For information about these service parameters, click the? Do not stop this service unless you suspect that this service is using too many resources, such as CPU time.

You can create custom categories in the RTMT monitoring pane to view information that helps you troubleshoot specific performance, system, or device problems. If your system is experiencing performance problems with specific objects, create custom categories to monitor the performance of the counters within the object. If the system is experiencing problems with specific devices, create custom categories to monitor the devices in your system. In addition, you can create alert notifications for counters and gateways in these custom categories.

To create custom categories, you add a new category tab. When the tab is created, you specify the specific performance counters, devices, and alerts within that tab and then save your custom category by using Profile. The application polls the counters, devices, and gateway ports to gather status information. The polling rate in each precanned monitoring window remains fixed, and the default value specifies 30 seconds.

If the collecting rate for the AMC Alert Manager and Collector service parameter changes, the polling rate in the precanned window also updates.

In addition, the local time of the RTMT client application and not the backend server time, provides the basis for the time stamp in each chart. In the RTMT monitoring pane, you configure the polling intervals for the applicable performance counters, devices, and gateway ports for each category tab that you create.

High-frequency polling rate affects the performance on the server. The minimum polling rate for monitoring a performance counter in chart view equals 5 seconds; the minimum rate for monitoring a performance counter in table view equals 1 second.

The default for both specifies 10 seconds. To get a closer look at perfmon counters, you can zoom in on a perfmon monitor counter in the RTMT. Drag the mouse over the plot area in the counter to frame the data and release the mouse button. The counter zooms in the chart. Double-click the counter that you want to zoom. The box with the counter appears highlighted and the Zoom window launches. The minimum, maximum, average, and last fields show the values for the counter since the monitoring began for the counter.

Click the counter to select the counter to zoom. The box with the counter appears highlighted. The Zoom window launches. The highlight feature helps to distinguish hosts and counters when multiple nodes or counters display on color-coded graphs. Right-click any color code in the table below the chart in the Performance Log Viewer and choose Highlight to highlight the data series for that counter.

Right-click any color code in the table below the chart in the Performance Log Viewer and choose Change Color to select a different color for the counter. Counter properties allow you to display a description of the counter and configure data-sampling parameters. The Counter Property window contains the option to configure data samples for a counter. The performance counters that display in the Unified RTMT performance monitoring pane contain green dots that represent samples of data over time.

You can configure the number of data samples to collect and the number of data points to show in the chart. When you activate the Alert Notification feature, the application notifies you of system problems. Perform the following configuration setup to activate alert notifications for a system counter:.

Determine the threshold for the alert for example, an alert activates when calls in progress exceed the threshold of over calls or under 50 calls. Determine the frequency of the alert notification for example, the alert occurs once or every hour. Determine the schedule for when the alert activates for example, on a daily basis or at certain times of the day. The Trace and Log Central feature in RTMT allows you to configure on-demand trace collection for a specific date range or an absolute time.

You can collect trace files that contain search criteria that you specify and save the trace collection criteria for later use, schedule one recurring trace collection and download the trace files to a SFTP or FTP server on your network, or collect a crash dump file.

From Cisco Unified Serviceability, you can also edit the trace setting for the traces on the node that you have specified. Enabling trace settings decreases system performance; therefore, enable Trace only for troubleshooting purposes.

After you collect the files, you can view them in the appropriate viewer within the real-time monitoring tool. You can also view traces on the node without downloading the trace files by using the remote browse feature.

You can open the trace files by either selecting the internal viewer that is provided with Unified RTMT or choosing an appropriate program as an external viewer. For devices that support encryption, the SRTP keying material does not display in the trace file.

The Collect Files option in Trace and Log Central collects traces for services, applications, and system logs on the server or on one or more servers in the cluster. The services that you have not activated also appear, so you can collect traces for those services. RTMT supports the throttling of critical Trace and Log Central operations and jobs, whether they are running on demand, scheduled, or automatic. If the goal the value of the service parameter is lower than the actual value, the system displays the warning.

This feature enables the ROS Recoverable Outstream library to support the compressed output of tracefiles. The files get compressed as they are being generated.

The benefits of tracefile compression include the following:. Use the enterprise parameter Trace Compression to enable or disable trace compression. The default value for this parameter is Disabled. For information about setting the values of enterprise parameters, see the “Enterprise Parameters Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.

Compressing files adds additional CPU cycles. Enabling the Trace Compression enterprise parameter can negatively affect overall call throughput by as much as 10 percent. You can recognize compressed files by their. To open a compressed file, double-click the filename, and the file opens in the log viewer. After you log in to a server, RTMT launches the monitoring module from the local cache or from a remote server when the local cache does not contain a monitoring module that matches the back-end version.

RTMT includes a default configuration that is called Default. The first time that you use RTMT, it uses the Default profile and displays the system summary page in the monitor pane. Unified Communications Manager clusters only: Default profile also dynamically monitors all registered phones for all Unified Communications Manager servers in a cluster. If your cluster contains five configured Unified Communications Manager servers, CM-Default displays the registered phones for each server in the cluster, as well as calls in progress and active gateway ports and channels.

You can configure RTMT to display the information that interests you, such as different performance counters for different features, in the monitor pane of RTMT and save the framework of your configuration in a profile. You can then restore the profile at a later time during the same session or the next time that you log in to RTMT.

By creating multiple profiles, so each profile displays unique information, you can quickly display different information by switching profiles. If you are running the RTMT client and monitoring performance counters during a Unified Communications Manager upgrade, the performance counters will not update during and after the upgrade. Categories allow you to organize objects in RTMT, such as performance monitoring counters and devices.

For example, the default category under performance monitoring, RTMT allows you to monitor six performance monitoring counters in graph format. If you want to monitor more counters, you can configure a new category and display the data in table format. If you perform various searches for devices, for example, for phones, gateways, and so on, you can create a category for each search and save the results in the category.

Changes to the profile settings for the default profile on IM and Presence Service are not transferred to Unified Communications Manager. The system generates alert messages to notify administrators when a predefined condition is met, such as when an activated service goes from up to down.

Alerts can be sent out as email or epage. Unified RTMT, which supports alert defining, setting, and viewing, contains preconfigured and user-defined alerts. Although you can perform configuration tasks for both types, you cannot delete preconfigured alerts whereas you can add and delete user-defined alerts.

Alert Central: This option comprises the history and current status of every alert in the system. You can also access Alert Central by selecting the Alert Central icon in the hierarchy tree in the system drawer. Clear Alerts: This menu category allows you to reset an alert change the color of an alert item from red to black to signal that an alert has been taken care of.

After an alert has been raised, its color automatically changes to in Unified RTMT and stays that way until you manually clear the alert. Reset all Alerts to Default Config: This menu category allows you to reset all alerts to the default configuration. Alert Detail: This menu category provides detailed information on alert events.

Config Email Server: In this category, you can configure your email server to enable alerts. Config Alert Action: This category allows you to set actions to take for specific alerts; you can configure the actions to send the alerts to desired email recipients.

In Unified RTMT, you configure alert notification for perfmon counter value thresholds and set alert properties for the alert, such as the threshold, duration, frequency, and so on. You can locate Alert Central under the Tools hierarchy tree in the quick launch. Alert Central provides both the current status and the history of all the alerts in the system. You can add and delete user-defined alerts in the performance-monitoring window; however, you cannot delete preconfigured alerts.

Descriptive name. For preconfigured alerts, you cannot change this field. See topics related to Alert Central displays for a list of preconfigured alerts. You cannot edit this field for preconfigured alerts. You cannot change this field. You can associate only one instance of the performance counter with an alert.

This field is applicable only for alerts based on performance counters. Condition to raise alert how long value threshold has to persist before raising alert. Options include the system sending the alert immediately or after a specified time that the alert has persisted. Raise alert only when a configurable number of events exceeds a configurable time interval in minutes.

For ExcessiveVoiceQualityReports, the default thresholds equal 10 to 60 minutes. This field is applicable only for event based alerts.

This field is applicable only for non-clusterwide alerts. When you deactivate both the Cisco CallManager and Cisco TFTP services of a server, the system considers that server as removed from the currently monitored server list. ID of alert action to take System always logs alerts no matter what the alert action.

Alert action is defined first see the Alert Customization topic. A blank field indicates that e-mail is disabled. Resets alert change the color of an alert item from red to black to signal that the alert is resolved. After an alert is raised, its color automatically changes to black and remains until you manually clear the alert.

Use Clear All to clear all alerts. For ExcessiveVoiceQualityReports, RouteListExhausted, and MediaListExhausted, up to 30 current event details display in the current monitoring interval if an alert is raised in the current interval. Otherwise, the previous 30 event details in the previous interval displays. How often to generate alert when alert condition persists. Specify every X minutes. Raise alert once every X minutes if condition persists. Specify every X minutes up to Y times.

Raise alert Y times every X minutes if condition persists. Administrator to append text on top of predefined alert text. For viewing purposes for example, show only Sev. Specify defaults that are provided for predefined for example, Error, Warning, Information alerts. The alert log stores the alert, which is also stored in memory. The memory is cleared at a constant interval, leaving the last 30 minutes of data in the memory.

When the service starts or restarts, the last 30 minutes of the alert data load into the memory by the system reading from the alert logs on the server or on all servers in the cluster if applicable. The alert data in the memory is sent to the RTMT clients on request. The alert log is periodically updated, and new logs are inserted into the log history window. After the number of logs reaches , RTMT removes the oldest 40 logs.

PollValue: Value of the monitored object where the alert condition occurred. The first line of each log file comprises the header. Details of each alert are written in a single line, separated by a comma. Log Partition Monitoring LPM , which is installed automatically with the system, uses configurable thresholds to monitor the disk usage of the log partition on a server. The Cisco Log Partition Monitoring Tool service starts automatically after installation of the system.

Every 5 minutes, Log Partition Monitoring uses the following configured thresholds to monitor the disk usage of the log partition and the spare log partition on a server:.

To save the log files and regain disk space, you can use trace and log central option in RTMT. In addition, Cisco Log Partitioning Monitoring Tool service checks the server every 5 seconds for newly created core dump files. To utilize log partition monitor, verify that the Cisco Log Partitioning Monitoring Tool service, a network service, is running on Cisco Unified Serviceability on the server or on each server in the cluster if applicable.

Stopping the service causes a loss of feature functionality. When the log partition monitoring services starts at system startup, the service checks the current disk space utilization.

If the percentage of disk usage is above the low water mark, but less than the high water mark, the service sends a alarm message to syslog and generates a corresponding alert in RTMT Alert central. To offload the log files and regain disk space on the server, you should collect the traces that you are interested in saving by using the Real-Time Monitoring tool.

If the percentage of disk usage is above the high water mark that you configured, the system sends an alarm message to syslog, generates a corresponding alert in RTMT Alert Central, and automatically purges log files until the value reaches the low water mark. Log Partition Monitoring automatically identifies the common partition that contains an active directory and inactive directory.

The active directory contains the log files for the current installed version of the software Cisco Unified Communications Manager or Cisco Unity Connection , and the inactive directory contains the log files for the previous installed version of the software.

If necessary, the service deletes log files in the inactive directory first. The service then deletes log files in the active directory, starting with the oldest log file for every application until the disk space percentage drops below the configured low water mark. The service does not send an e-mail when log partition monitoring purges the log files.

After the system determines the disk usage and performs the necessary tasks sending alarms, generating alerts, or purging logs , log partition monitoring occurs at regular 5 minute intervals. When the Unified Analysis Manager is launched, it collects troubleshooting information from your system and provides an analysis of that information. You can use this information to perform your own troubleshooting operation or to send the information to Cisco Technical Assistance for analysis.

After it is installed, the application can identify the supported Unified Communications UC products and applications that you have in your system and troubleshoot call failures across these UC applications, collecting trace and log files. The Unified Analysis Manager supports the following products:. Cisco Unity Connection. The three primary components of the Unified Analysis Manager interface are as follows:.

Administration: The administration component lets you import device and group configuration from an external file and provide a status of jobs run by the Unified Analysis Manager. Inventory: The inventory component is used to identify all of the devices in your system that can be accessed and analyzed by the Unified Analysis Manager. Tools: The tools component contains all of the functions that Unified Analysis Manager supports.

This includes configuring traces settings, collecting logs, and viewing configurations. To support the Unified RTMT client, there are a number of services that needs to be active and running on the server. Unified RTMT uses the following services and servlets:. Cisco AMC service: This service starts up automatically after the installation and allows Unified RTMT to retrieve real-time information that exists on nodes in the cluster.

The IM and Presence service automatically assigns the first node as the primary collector. For Unified RTMT to continue to retrieve information when the primary collector fails, you must configure a subsequent node as the failover collector in Service Parameters in the administration interface. For information about these service parameters, select the? Do not stop this service unless you suspect that this service is using too many resources, such as CPU time. If you stop this service on a server, you cannot collect or view traces on that server.

Cisco Log Partition Monitoring Tool: This service which starts up automatically after the installation, monitors the disk usage of the log partition on a server. RTMT Collector, a component that is automatically installed with the application, logs preconfigured monitoring objects information while Alert Manager, also automatically installed, logs alert histories into log files. Each preconfigured object belongs to one of several categories: devices, services, nodes, call activities, and PPR.

Each category uses a separate log file, and alert details are also logged in a separate file. The system also records important perfmon object values in performance log files. Rename the icon accordingly. If the installation detects another version in the selected folder, a message displays. To continue the installation, install the version in a different folder. Tip When you use RTMT, it saves user preferences and the module jar files the cache locally on the client machine.

When you uninstall RTMT, you choose whether to delete or save the cache. Step 1 After you install the plug-in, perform one of the following tasks:. Step 3 In the User Name field, enter the Administrator username for the application.

Step 4 In the Password field, enter the Administrator user password that you established for the username. Note If the authentication fails or if the server is unreachable, the tool prompts you to reenter the server and authentication details, or you can click the Cancel button to exit the application.

After the authentication succeeds, RTMT launches the monitoring module from local cache or from a remote server, when the local cache does not contain a monitoring module that matches the backend version. Step 5 Enter the port that the application will use to listen to the server. The default setting equals Step 6 Check the Secure Connection check box. Step 7 Click OK.

Step 8 When prompted, add the certificate store by clicking Yes. The tab contains groups of icons on which you can click the monitor various objects. You can use RTMT to connect to a server. After you log in, RTMT launches the monitoring module from the local cache or from a remote server when the local cache does not contain a monitoring module that matches the backend version.

RTMT includes a default configuration that is called Default. The first time that you use RTMT, it uses the Default profile and displays the system summary page in the monitor pane.

You can configure RTMT to display the information that interests you, such as different performance counters for different features, in the monitor pane of RTMT and save the framework of your configuration in a profile. You can then restore the profile at a later time during the same session or the next time that you log in to RTMT.

By creating multiple profiles, so each profile displays unique information, you can quickly display different information by switching profiles. The first time that you use RTMT, it will use the Default profile and display the system summary page in the monitor pane. With RTMT, you can customize your monitoring window by monitoring different performance counters, then create your own configuration profiles, so you can restore these monitoring windows in a single step rather than opening each window again.

Step 2 Click Save. Step 3 In the Configuration name field, enter a name for this particular configuration profile. Step 4 In the Configuration description field, enter a description of this particular configuration profile. Note You can enter whatever you want for the configuration profile name and description. Step 2 Click the profile that you want to restore.

Step 3 Click Restore. Step 2 Click the profile that you want to delete. Step 3 Click Delete. Step 4 Click Close. Categories allow you to organize objects in RTMT, such as performance monitoring counters. For example, the default category under performance monitoring, RTMT allows you to monitor six performance monitoring counters in graph format. If you want to monitor more counters, you can configure a new category and display the data in table format.

Step 1 Perform one of the following tasks:. Step 3 Enter the name of the category; click OK.